Job Title:   Children’s Worker

Location:   Northampton & Corby

Accountable to:  Team Leader

Salary: £19,194 per annum

Hours: Full time (35 hours per week) 12 month contract

Purpose of Post:

To provide a dedicated service to children and young people in Northamptonshire who have witnessed or experienced domestic abuse.

To give children and young people the opportunity to talk about their experiences in a safe environment, to be listened to and taken seriously.

To provide 1:1 sessions and groupwork sessions to children and young people, addressing their individual anxieties and fears following their experience of domestic abuse.

To work in conjunction with the appropriate agencies surrounding the children and young people, working in a multi-agency approach to ensure all aspects of the children and young people’s needs are identified.

Main areas of responsibility:

Service Users:

Develop good working relationships with schools and other education services across the county to identify needs of children and young people relating to domestic abuse support.

Organise, plan and deliver group work and 1:1 sessions at specific locations ensuring accurate records are maintained.

Undertake a Safety Plan Assessment for each child in refuge and ensure that all identified interventions are carried out as soon as possible with the appropriate agency.

To record all relevant information on case management software (electronic forms where necessary), to evidence the necessary outcomes where required ensuring this is done within agreed timescales.

Ensure the voice of the victim is heard and documented throughout sessions

Job Description – Children Worker

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Job Title: Team Leader

Location: Northampton

Accountable to: Chief Executive

Salary: £24,109 per annum

Hours: Full time (35 hours per week) 12 month contract

Purpose of Post:

  • Provide supervision to the residential and community Targeted Support Workers and Children’s Support Workers.
  • Oversee the development of the role of the community Targeted Support Workers in their designated localities.
  • Oversee the work of the Children’s Support Workers.
  • Production of all monitoring information required for commissioners and other reporting as required.
  • Ensure residential TSWs comply with all requirements regarding key-working and monthly support plans.
  • Liaise with residential TSWs to ensure appropriate referrals for refuge accommodation.
  • Ensure case management software and the organisation’s computerised databases of essential information is maintained for residential and community service users and for interventions delivered.

Main areas of responsibility:


To be responsible for the effective delivery of refuge support and community based advice and support services.

To be responsible for the delivery of the children’s support in refuge.

Supervise through formal and informal processes the Targeted Support Workers and Children’s Workers, ensuring the appropriate retention and renewal of professional knowledge required to fulfil the role.

Identify staff training requirements and ensure appropriate training is received

Ensure all policies and procedures to ensure the safeguarding of vulnerable adults and children are adhered to as the Designated Safeguarding Officer (DSO) for the organisation.

Ensure Targeted Support Workers and Children’s Workers record accurately and in a timely manner all the information required for the organisation’s case management system and databases.

Prepare monitoring information required internally and externally in a timely manner

Source necessary information for updating Targeted Support Workers with current legislation relevant to their role.

Develop systems and procedures to collect information to facilitate reporting on outcomes and outputs required for commissioners and others.

Liaise with agencies offering a similar advice service to that offered by the organisation sharing ideas for service enhancement and good practice and advising the Chief Executives of any areas in which the service could be improved.

Attend external multi agency meetings.

Deliver training sessions to staff and professionals.

Ensure that the voice of service user’s is heard by identifying opportunities for them to shape service delivery.

Job Description – Team Leader

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Job Title: Targeted Support Worker/Community

Location:  Wellingborough, East Northamptonshire, South Northamptonshire, Kettering

Accountable to: Team Leader

Salary: £21,737.04 per annum:

Hours:  Full time (35 hours per week) 12 month contract

Purpose of Post:

To develop the role of Targeted Support Worker for domestic abuse in a designated locality. 

To ensure a comprehensive support service is available to any family or individual who has experienced domestic abuse and requires information and/or support.

To work in conjunction with multi-agency teams in a designated locality

To provide information to other professionals.

To deliver group work programmes to identified individuals e.g. Freedom Programme. 

To represent Northampton Women’s Aid at multi-agency meetings and raise awareness of domestic abuse in a designated locality.

Main areas of responsibility:

Service Users:

Provide on-going support to families and individuals ensuring all work is recorded as required

Facilitate group-work for adults/children to give them the opportunity to understand the effects of domestic abuse.

Keep comprehensive records of all contacts in relation to advice/information given

Ensure equal opportunities are given to all persons who require information or support in relation to domestic abuse.

Locality Working:

 Work with existing services, co-locating across communities, adding value to agencies by providing support to anyone with identified issues relating to domestic abuse.

Establish links with all agencies where victims may present, set up specific drop-in services, space to work with individual clients across localities,

Be responsible for raising awareness of domestic abuse within the locality, providing appropriate information about the organisation at displays and events involving the general public and conferences when required.

Job Description- Targeted Support Worker -Community

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Job Description

Job Title:  Receptionist

Accountable to: Senior Administrator

Rate of Pay: £8,236

 Hours: 20 hours per week

Purpose of Post:

To provide a comprehensive, professional reception facility for the organisation.

To maintain necessary systems to enhance the work of the staff team.

To receive and make welcome all visitors to the Advice Centre.

Main areas of responsibility:


Depending upon the shift being worked, to prepare the reception area ready for the opening/closing of the Advice Centre

Ensure the reception area is kept in a safe, clean and tidy manner.

Retrieve messages from the answer phone and record these appropriately ensuring that messages are passed to the appropriate staff member as required.

Communicate notifications of staff sickness and unauthorised absence to the Senior Administrator.

Answer all incoming telephone calls, passing them to the appropriate member of staff or take and record written messages as necessary ensuring relevant staff receive these messages.

Record the current work or travelling location of every staff member.

Record incoming and outgoing mail in accordance with organisational procedures.

Maintain occupancy records for each refuge ensuring these are updated on a daily basis.

Maintain supplies of necessary forms and information packs and to issue these as required.

Undertake general administration duties as required.

Ensure that the appropriate systems are maintained to enable 24 hour client access to the telephone help line and emergency accommodation.

Job Description -Receptionist March 2017

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